Help & Information

Please contact Mary as soon as you know you are running late. Because appointments are reserved individually, a late arrival may require the session to end at the originally scheduled time so the rest of the day stays on schedule. Mary will let you know what is possible for your appointment.

Yes. Gift-card requests can be arranged directly with Mary. Get in touch with the session or amount you have in mind and she can confirm the available options.

Wear whatever is comfortable for arriving and leaving. You do not need to undress beyond your personal comfort level. Before the session begins, Mary can explain how to prepare for the treatment you selected and you can discuss your preferences and boundaries.

Your visit begins with a short conversation about the session you booked, preferred pressure, areas of tension, areas you would like avoided, and anything that will help you feel comfortable. You can ask questions or request an adjustment at any point during the appointment.

Pregnancy can change which massage techniques and positions are appropriate. Please mention your pregnancy before booking and check with your healthcare professional when appropriate. Mary can then confirm whether a suitable session can be offered.

Yes. Please mention injuries, recent procedures, allergies, skin concerns, medications that affect massage, or relevant medical conditions before the session. Massage is not a substitute for medical care, and Mary may ask you to obtain medical guidance when a condition could affect treatment.

Deep-tissue work can use firmer, slower pressure, but it should still be adjusted to your comfort. Tell Mary what feels effective and what feels too intense; pressure can be changed throughout the session.

The Lolly A Ritual is approached as a personalized, unhurried experience. Mary will first discuss the pace, focus and comfort preferences for your visit, then guide you through the selected treatment. If you are unsure whether this ritual is currently available, contact Mary before booking so she can confirm the details.

Availability for simultaneous appointments and separate rooms depends on the date, staffing and setup available. Contact Mary with both guests’ preferred date and time so she can confirm what can be arranged before either appointment is finalized.

Massage can be used to work on common areas of muscular tension such as the neck, shoulders and back. Tell Mary where you feel the most tension so the session can be focused appropriately. Persistent, severe or unexplained pain should be assessed by a qualified healthcare professional.

Please contact Mary before your visit for the current parking and arrival instructions. This keeps the directions accurate for your appointment date.

Payment arrangements are confirmed directly when your appointment is finalized. Contact Mary before sending payment if you need to confirm which payment methods are currently accepted.

Gratuity is optional. If you choose to leave one after a session you enjoyed, it is appreciated, but it is not required.